We aim to provide an exceptional learning experience for all students. Please take a moment to review our policies to ensure everything runs smoothly and efficiently.

Lesson Rates

• One-on-One Lessons:
  • $90per hour
  • $45 per half-hour
• Two-on-One Lessons (for duos):
  • $100 per hour
  • $55 per half-hour

Lesson Frequency

• Kids' Lessons: Weekly.
• Adult Lessons:  

1. Instrumental lessons - Weekly 30/60 minutes, Fortnightly 60 min. only.
2.  Vocal lessons -  60 min. Only, Weekly or Fortnightly.  

• Older Kids/Intermediate Level Kids: Eligible for 60-minute lessons, at the teacher’s discretion.

Payment Terms

• All lessons are pre-paid monthly in advance:
• $180 per month: Covers 4 x 30-minute lessons or 2 x 60-minute lessons.
• $360 per month: Covers 4 x 60-minute lessons.

Pre-paid Lessons Accumulation and Subscription Pauses

• If you accumulate pre-paid lessons equivalent to 1 month’s lessons (e.g., 4 pre-paid weekly lessons or 2 pre-paid fortnightly lessons), your next monthly payment will be paused.
• This ensures you are not charged twice, as the accumulated pre-paid lessons already cover the following month.
• Your subscription will automatically resume once the pre-paid lessons have been used.

Missed Lessons Limits for Student Cancellations

• 24-Hour Notice Required: to cancel a lesson without charge, students must notify us at least 24 hours before their scheduled lesson.
• Students are allowed up to 2 missed lessons without charge per term and a maximum of 8 missed lessons per year per student. Please note the 2 missed lesson limit INCLUDES term holidays. 
• If 24-hour notice is not provided, the lesson will be missed and will be charged. 
• Any cancellations beyond the limit of 2 per term or 8 per year will also be missed and charged.

Tutor Cancellations

• If your tutor cancels a lesson:
  • Where possible we will try to find a relief teacher. If this is not possible you will not be charged for the missed lesson. 
  • Once you accumulate credits equivalent to 1 month’s pre-paid lessons, your next monthly payment will be paused until the pre-paid lessons are used.
  • If your tutor cancels over 4 lessons, your subscription will also be paused to reflect the accrued pre-paid lessons and will resume when they’ve been used.

How Our Lesson Scheduling Works

Unlike other music schools, we operate on a monthly subscription basis rather than by school terms. Lessons run continuously throughout the year, including during term holidays. The only time the school closes is during our Christmas/New Year break.

If you prefer not to have lessons during term holidays, you can use your 2 missed lessons allowed per term to avoid being charged.

Taking Time Off

If you’re planning a holiday or know you’ll be away for 4 lessons in a row or more, please let us know at least 30 days in advance.

You’re allowed to take up to 8 lessons off per calendar year without being charged. During this time, we will hold your spot with your teacher—as long as you haven’t used all 8 credits.

If you have already used your 8 credits and still wish to take more time off, you have two options:

• You may still take the time off, but your lesson spot cannot be guaranteed.
• Alternatively, you can choose to pay for the additional missed lessons to ensure your teacher and time slot remain reserved for you.

Important:

If you take more than 8 lessons off in a year, we cannot guarantee your regular day, time, or teacher upon your return unless you choose to pay for the extra missed lessons. This policy helps us fairly manage our teachers’ schedules while giving you flexibility.

Ending Your Contract or Pausing Lessons

• If you decide to end your contract, please let us know in advance.
• Your lessons will continue until the end of your current prepaid monthly lesson period. After this, your subscription will not be renewed.
• Please Note: Once payment has been made, no refunds will be provided.
• If you wish to pause your lessons because of special circumstances, this must be discussed and approved by the school director, Elyssa Vulpes.

We undertake to provide lessons designed to improve your or your child's standard in the subjects nominated. We do this on the understanding that you are aware of the homework practice that is required and you will do your best to help and see that homework practice is done. Please ensure that attendance is regular and punctual. Since we are teaching back-to-back lessons, if you arrive late, we cannot extend your lesson. Please arrive no earlier than 5 minutes before your lesson, as we may not be able to answer the door.

Monthly subscriptions fees are charged via debit or credit card through our customer portal hosted by Stripe. We do not have direct access to your bank account or your card details.

Please note that we do not accept automatic bank transfers or cash as forms of payment. 

If you need to update your card details, or you simply want to have a look at your subscription payment information click on the button below and sign into our customer portal with the same email you used when you signed up for your lessons.